Family Information Service

The Family Information Service is a free service that provides families/whanau/caregivers with up-to-date, easy-to-read consumer health information on children's medical conditions and disabilities, including support group contact details.

Ask your healthcare team if you would like information on:

  • medical conditions and treatments
  • disabilities, genetic conditions
  • hospitalisation
  • support groups
  • coping with death and illness
  • parenting issues relating to children with health problems or disabilities
  • mental health issues

There is a small library of books and videos/dvds that can be borrowed by families while their child is in hospital.


Referral Expectations

No referral is needed to access this service. You may also ask your health professional to request information on your behalf.

Common Conditions / Procedures / Treatments


Information provided by the Family Information Service is not intended to replace qualified medical or professional advice. For diagnosis, treatment and medication you should consult a health practitioner. Whilst every effort is made to provide the most current and relevant information, the Family Information Service does not assume responsibility for any errors or omissions in published sources, and cannot guarantee the accuracy of these sources. Not all practices/treatments described in the literature will be available in New Zealand.

This information has been provided by, helping people better understand and use New Zealand health services.