Equity – No child is left behind

No child is left behind

Our children deserve access to world-class healthcare regardless of where they live or their family circumstance. So all whānau across New Zealand to have the support they need, when they need it.

Equity – No child is left behind

More children are getting to their appointments at Starship since a new process for scheduling outpatients visits started in June 2019. Leaders of the Patient Focussed Booking pilot are seeing that giving the parent or caregiver more choice about their appointment date and time is both improving the experience for whānau and reducing the rates of non-attendance.

Your support has helped fast-track the trial of this new system which is proving a great success in services such as Endocrinology, Diabetes and Respiratory where non-attendance and re-scheduling rates were highest.

8 services now using Patient Focussed Booking

Respiratory, Endocrinology, Diabetes, Neurology, Immunology, Gastroenterology, Paediatric Surgery, and Orthopaedics.

Non-attendance rates down from ~13% to 7%
Re-scheduling rates down from ~28% to 17%

“We anticipate that we’ll continue to see more children and whānau making it to their outpatient appointments at Starship, ensuring they receive the care and monitoring needed to stay well and enjoying life.” – Carla Jacobson, Operations Manager, Medical at Starship


Your generous support keeps the vital Starship National Air Ambulance service flying so that wherever in New Zealand a child in need is, they can get to Starship quickly. Called out to nearly every region of New Zealand through 2019 the wonderful air retrieval team are ready to go at a moments notice 24 hours a day, seven days a week, 365 days a year – thanks to you.

194 – missions flown by the Starship National Air Ambulance service

Technology is being used to connect young people in Starship with their home or classroom through virtual reality in the Patience Project which launched in 2019.

Inspired and designed by a Starship Dad and his experience with his own son, the project means young people who are spending extended stays at Starship can be virtually present in their own school classroom. Despite sometimes being far away, these Starship patients have a sense of connection and normality in their day.

10 young people took part in the Patience Project in 2019

Your support of these and other Starship led programmes is helping ensure that no child is left behind.

Harry’s flight on the Starship National Air Ambulance



Baby Harry, was transferred to Starship’s Newborn Intensive Care Unit just five days after being born. Something was wrong and he had to be resuscitated multiple times a day at Tauranga Hospital.

His condition (suspected congenital myasthenia) is rare and unique, and at times terrifying for his parents Natasha and Ben. He has regular episodes of sudden respiratory arrest – which means he can’t breathe and needs immediate help.

In March of 2019 Harry had a tube inserted into his neck at Starship – a tracheostomy – so when an episode happens his parents can help him quickly using a portable ventilator. It’s meant that the Ward family were able to take Harry home to Tauranga, and they’ve been delighted to give their boy some normal childhood experiences like trips to the beach and the park.

But when baby Harry accidentally dislodged the tracheostomy tube in early 2019 he needed to get from Tauranga to Starship urgently and safely. When the call came in, the Starship National Air Ambulance was in the air quickly to collect Harry.

Children from right around New Zealand need Starship’s help urgently without warning, and the Starship National Air Ambulance is ready to go at a moment’s notice 24 hours a day, seven days a week, every day of the year. So that regardless of where the child is, they get access to the world-class healthcare they need and deserve.

Thankfully, now back in Tauranga with a breathing tube safely reinserted, Harry hasn’t had to take another flight since November 2019.

In 2019 the Lindsay Foundation generously pledged to donate $1.5 million over three years to help by covering one third of what’s needed each year to keep the Starship National Air Ambulance flying.

“Everyone at Starship has been amazing. We have been blown away. To us, Starship means having our precious boy with us - he would not be the happy, thriving little man he is without all the care he has received.” – Mum Natasha