Information for visitors
Important information for visitors - what you need to know
Currently there is an increased amount of sickness among tamariki in our community, with a greater than usual amount of respiratory viruses.
To help prevent the spread of infection within our hospital, we are restricting the number of tamariki and whānau visiting Starship as below:
If your tamariki is an inpatient in Starship:
Parents or caregiver only to visit
Only one parent or caregiver present at a time, except during a handover period where two may be present but not for more than 2 hours.
No tamariki including siblings under 14 years are allowed to visit.
If your tamariki is coming for an outpatient appointment:
Only one parent or caregiver can bring their tamariki to the appointment
No tamariki including siblings under 14 years to be brought along with the child who is coming to the appointment.
It's also really important that parents and caregivers keep well while staying in the hospital.
Please do not visit if you are sick
You may choose to wear a face covering while in shared spaces in the ward. Ask your nurse for a mask if you don't have one.
Please sanitise your hands when entering or leaving your tamariki's room. See information on hand hygiene below.
If you feel unwell while you are staying in the hospital, please talk to the nurse in charge.
Exceptions to the visitor restrictions policy on compassionate grounds will be at the discretion of the clinical team. Please talk to the nurse in charge.
If you have any questions, talk to your tamariki's healthcare team.
Visiting hours at Starship Hospital are from 8.00am to 8.00pm unless other arrangements are made with the charge nurse. Most wards have a rest period from 1.00pm to 3.00pm, and we would ask that you avoid visiting during this time (unless you are the parents or caregivers of a child or young person in hospital).
See separate information for families who have a baby in NICU.
Please respect the privacy of others and only visit the child you have come to see. If you are not visiting a child, you require an appointment with the department you wish to visit.
If you need directions in and around Starship Hospital or Greenlane Clinical Centre, ask one of our blue coat ambassadors - our friendly volunteers who are there to help you find your way around. There are information desks at key locations on both sites. And remember - the Auckland District Health Board has a smokefree policy that means smoking is not permitted anywhere within the hospital grounds.
Sending a letter or a gift to a child in hospital
Please address it to:
Child's Name (patient)
Private Bag 92024
If you do not know what ward the child is on, please phone (64 9) 307 4949 to find out.
Infection prevention and control
If family members/visitors are unwell with a cold, 'flu or 'flu-like symptoms, or a "tummy bug", or have been in contact with anyone with an infectious disease such as measles, mumps, rubella or chickenpox in the last two to three weeks, please do not visit Starship. If you are unsure, check with the enquiries desk in the ward before you visit anyone.
Germs are invisible and usually passed from one person to another through direct contact e.g. germs on hands after touching a person, equipment or contaminated surfaces.
Play your part to help reduce infections by knowing how and when to wash your hands. Washing your hands is the best way to prevent the spread of germs. Anyone can develop an infection but patients are at increased risk. Their immune system may be weak, they may have had/or are going to have a procedure or require a long stay in hospital.
At Starship we encourage all patients and their families/visitors to use the alcohol hand gel that is available when entering and leaving the hospital ward. If your hands look dirty, washing them with soap and water followed by thorough drying is the preferred alternative.
Alcohol hand gels are found outside wards, in the main corridor of ward areas and also within a patient's individual bed space. All healthcare workers are expected to wash their hands with soap and water, or to use the alcohol hand gel before and after contact with a patient or their environment.
When should you wash your hands?
Entering a ward
Prior to preparing or eating food
Before feeding or touching your child
Giving medication to your child
Using the toilet
Helping your child to use the toilet
Changing a nappy
Wiping your nose or your child's nose