Your feedback

If you have a feedback about a service or care that you or a family member received at Starship, please let us know. We welcome all constructive feedback because without it we cannot continually improve our services or share positive stories with staff. 

There are several ways you can give us feedback regarding the service and care we provide. This feedback is greatly appreciated.

You can:

  • Approach the person who is caring for your child, the charge nurse of the ward or manager of the department your child is in.

  • Complete a Customer Feedback form which is available at the feedback box in the ward, outpatients reception area and by the lifts. 

  • Complete an online Youth Feedback Survey (12-24 years). An online Whanau Feedback Survey for parents/caregivers of young people aged 12-24 years is also available.

  • Contact the Consumer Liaison Service
    Post:   Consumer Liaison, Quality Department, Private Bag 92024, Auckland 1142
    Phone: (64 9) 375 7048, or (64 9) 307 4949 ext 23049

  • Contact the Nationwide Health and Disability Advocacy Service (phone 0800 555 050). This service is independent of Auckland District Health Board.

  • Contact the  Health and Disability Commissioner, PO Box 1791, Auckland (phone 0800 11 22 33)